Our Mission
Our goal at Joliet Township is simple — extraordinary customer service as we provide services to our citizens.
Our goals are accomplished by a commitment from every employee
Our values and beliefs require that we:
- Treat each employee with respect and give them an opportunity for input on how to continually improve our service goals.
- Treat each employee fairly and with mutual respect. The township does not tolerate discrimination of any kind and encourages all Township Supervisors and department heads to involve employees in problem solving and the creativity process. When problems arise, the facts should be analyzed to determine ways to avoid similar problems in the future.
- Provide the most effective and efficient corrective action, to resolve customer service issues, to ensure our constituent’s satisfaction and that the problem not be repeated in the future. In this way, we will maintain our leadership position in providing service.
- Foster an open door policy which encourages interaction, discussions and ideas to improve the work environment, thus increasing our productivity.
- Deliver impeccable service to our constituents and, where required, try to provide services that may be too difficult for others to achieve.
